Knowledge Management Lead - Fully Remote

What will you do? (The role)
Knowledge Management is about ensuring people around the business have the right information at their fingertips to help them support our customers, and make decisions when designing new products and processes. Knowledge is information in action, and at Omnipresent, our global employment knowledge is a strategic resource and key to our success.
The Knowledge Management Lead is responsible for further developing our company’s knowledge strategy and guiding our internal knowledge experts around the business, as well as our Product team, to work in alignment with this strategy. This role is part of the Product Management team, with which you will have an especially close relationship.
You will be responsible for:

• Developing and implementing Omnipresent’s knowledge strategy, with objectives and key results that align with the company’s goals
• Setting the priorities and cross-team roadmap for improvements to how we gather & organise our hiring and employment knowledge across many different topics in 100+ countries in close collaboration with senior stakeholders in all departments
• Leading Knowledge Management team in initiatives and projects within this strategy, supporting day-to-day work and longer-term outcomes
• Maximising the quality of our global employment knowledge by creating and communicating guidelines for our internal knowledge experts, ensuring that it is up-to-date, consistent, and complete
• Maximising the value of our knowledge by working directly with our product team to ensure knowledge can be accessed wherever it’s needed

What are you great at? (Previous experience)

• Building strong stakeholder relationships and gaining alignment across all functions from senior leadership to individual contributors
• Communicating goals, outcomes, progress, and challenges to stakeholders regularly, asynchronously and in live meetings. Providing a high level of transparency on progress for project team members and the broader company
• Building processes from the ground up, listening to colleagues with deep subject matter expertise and translating this to a higher-level view for further feedback and iterations
• Mentoring and leading a team, coaching for growth, and fostering individual learning & development
• You're the kind of person who... (Requirements)
• Understands the importance & impact of knowledge on a business and can evangelise this to others
• Has a track record of managing multiple priorities and projects in a fast-paced environment
• Thrives on change and ambiguity, and is comfortable experimenting with different approaches to solve problems. Able to shift as business needs change, or rethink a process or plan if data shows it isn’t working
• Loves to create clarity from complexity, with excellent organisational, problem-solving, and decision-making skills
• Is proactive, self-directed, and can identify challenges and jump in to start exploring potential solutions
• Has experience leading teams and guiding others who work in domains in which you’re not expert

What would make you really stand out? (Bonus points)

• 5+ years of Knowledge Management or relevant experience
• Has relevant experience developing a knowledge management strategy, from creation to implementation
• Previous familiarity with one or more of our core stakeholder functions: Product Management, HR, Tech, Legal, Benefits, or Payroll
• Experience working remotely across time zones, and in a tech startup environment
• Experience with Jira, Guru & Contentful

What's in it for you?

• Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent.
• Annual vacation entitlement: We have a flexible leave policy - you may take as much holiday as you like, so long as it is agreed with your manager.  As a guidance, we expect people to take at least 33 days per year, including public holidays (or your region's minimum, if greater). 
• Flexible working: Work from anywhere in the world! We don’t care where or when you work, as long as the job gets done. We are genuinely as flexible as the work allows.
• Development: Training, coaching, and an environment that promotes career ambition and progression.
• Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner.
• Parental leave: For employees that have been with us for 12 months by their due date, we offer 6 months of fully paid parental leave for the primary caregiver, followed by statutory for your region.  Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave.   
• Wellbeing: Mental health and wellbeing support and services through Plumm
• Home office setup: It should go without saying that we will provide you with the equipment you need to work from home in the same way you would if you were in an office. We will provide you with the home office equipment you need to enable you to work effectively wherever you are, including covering internet costs.
• Education: We believe in helping you maximise your potential to deliver maximum impact. Get access to books, courses, mentors and learning plans to help you be your best and do your best!
• Additional benefits: we offer additional benefits that vary from region to region, such as medical, life insurance, pension/retirement funds and more - please ask your Talent Partner when you speak with us!